213-574-1377

Privacy Policy

Full Restoration Service
Effective Date: March 21, 2022

Full Restoration Service (“We,” “Us,” or “Our”) is committed to protecting the privacy of our clients and online visitors. This Privacy Policy details how we collect, utilize, and safeguard your Personal Information in connection with our 24/7 emergency restoration services and website operations.

1. Applicability and Acceptance

This policy applies to information collected through our website, mobile communications, over the phone (especially for emergency service calls), through digital marketing forms (such as Facebook Lead Generation), and during the delivery of our services. By using our services or providing us with your information, you are accepting the practices described in this policy.

2. Information We Collect

We collect information that identifies, relates to, or is reasonably capable of being associated with you (“Personal Information”).

A. Information You Provide Directly

This information is typically provided during service inquiries, scheduling, or contract agreement:

Category of Information Purpose of Collection
Contact and Identification Name, Address, Phone Number (including emergency cell phone), Email Address. Purpose: To respond to your service request, schedule on-site inspections, and maintain client records.
Financial and Commercial Service purchased, details related to billing, and insurance provider information. Purpose: To bill for services rendered and process insurance claims.
Service Specifics Details regarding the property damage (fire, water, mold, etc.), property status (residential/commercial), and access information. Purpose: To assess the scope of work and deploy the correct IICRC Certified team.

 

B. Information Collected Automatically

When you interact with our website or digital marketing campaigns, we collect certain data through automated means:

Category of Information Purpose of Collection
Internet Activity IP address, browser type, operating system, pages viewed, time spent on site, and referring websites. Purpose: For website maintenance, security, and performance analysis.
Tracking Technology Cookies, web beacons, and pixels (e.g., Google Analytics, Facebook Pixel). Purpose: To measure the success of our advertising, personalize your experience, and deliver relevant marketing offers (like the 7% discount).
Geolocation Data General location based on your IP address. Purpose: To verify that your property is within our Los Angeles service area.

 

3. How We Use Your Personal Information

We use the collected information for essential business purposes, including:

  • Service Fulfillment: To provide the core 24/7 Emergency Restoration Services you requested (Water Damage, Fire Damage, Mold Remediation, etc.).

  • Customer Communication: To provide job status updates, quotes, and follow-up on service quality.

  • Insurance Coordination: To act as an intermediary, submitting documentation and communicating with All Insurance Providers to streamline your claim process.

  • Marketing: To send promotional communications, special offers, and service updates, from which you may opt-out at any time.

  • Legal & Security: To protect against fraud, comply with legal obligations, and secure our property and business operations.

4. Disclosure and Sharing of Information

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We share your information only when necessary to fulfill our business objectives:

  • Affiliated Companies: We may share information with our family-run business affiliates to ensure seamless service delivery.

  • Service Partners: We disclose information to third-party contractors and vendors who perform tasks on our behalf, such as specialized cleaning crews, IT consultants, and email service providers.

  • Insurance Providers: We share necessary claim-related details, photos, and reports directly with your insurance company to facilitate payment.

  • Legal Compliance: We may disclose your information if required to do so by law or in response to a court order or subpoena.

 

5. Your California Privacy Rights (CCPA/CPRA)

As a company serving residents of Los Angeles, California, we uphold the rights granted under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

You have the right to:

  1. Request to Know: Request details about the Personal Information we have collected, used, disclosed, or sold about you over the past 12 months.

  2. Request to Delete: Request that we delete any Personal Information about you that we have collected, subject to certain legal exceptions.

  3. Opt-Out of Sharing/Sale: We do not “sell” your data in exchange for monetary compensation. However, we may “share” information with third parties for cross-context behavioral advertising (i.e., targeted advertising). You have the right to opt out of this sharing.

  4. Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us using the information in Section 7.

6. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16 without appropriate parental or legal consent. If we learn we have collected such information, we will take immediate steps to delete it.

7. Contact Us

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your California Privacy Rights, please contact us using the details below:

Full Restoration Service
Address: 909 West Temple Street Apt. 333A LA 90012
Phone: 213-574-1377
Email: info@fullrestorationservice.com